Hi, I'm Brittany.

I turn complex customer problems into product opportunities.

My background spans UX research, customer experience, and technology. My background spans UX research, customer experience, and technology. I uncover what people need, identify friction, and help teams turn those insights into better product decisions.

I’m most comfortable in the messy middle—when the problem isn’t fully defined, the answers aren’t obvious, and there are multiple perspectives to consider. I bring together customer needs, business goals, and evidence to help teams figure out what matters and where to go next.

I ask a lot of questions. The good ones usually lead somewhere interesting.