Education 

DePaul University

Masters of Science in Human Computer Interaction

Graduation Date: June 2016

 

Indiana University - Bloomington

Bachelors of Science in Applied Health Science

Graduation Date: May 2007

 

Experience

Freelance Business Consultant

January 2024 - Present

  • Create complete business plans and operational strategies for new and existing business.

  • Analyze competitors strategies to help clients gain a competitive edge in their

    respective industries.

  • Assist clients with financial analysis and budgeting, leading to improved

    financial health and stability.

Freelance UX Research & Mentor

November 2020 - Present

  • Guide mentees in overcoming challenges by sharing personal experiences

    and offering practical solutions.

  • Continually assesse own mentoring performance, seeking feedback from

    peers and mentees to ensure ongoing personal and professional growth.

  • Enhance user satisfaction by conducting comprehensive UX research and

    identifying areas for improvement.

Senior UX Research at PayPal

March 2022 - March 2023

  • Enhanced user satisfaction by conducting comprehensive UX research and

    identifying areas for improvement.

  • Mentored junior UX researchers, fostering a culture of continuous learning and professional growth within the team.

  • Helped to create and implement research practices to ensure that projects

    are inclusive and have diverse participants

UX Researcher at Booksy

March 2021 - February 2022

  • Single-handedly developed a systematic approach to analyzing user

    behavior, aiding in the identification of key pain points and opportunities for

    improvement.

  • Championed remote usability testing strategies as an efficient means of

    gathering candid feedback from geographically dispersed users.

  • Spearheaded in-depth user interviews, gathering valuable insights to inform

    product development decisions.

UX Researcher at Alight Solutions

July 2019 - November 2020

  • Assisted in the creation of a new top to bottom research process that involved researchers earlier in the design process.

  • Optimized user flows by mapping customer journeys and identifying areas of

    friction within the digital experience.

  • Advocated for the importance of iterative design, championing a culture of

    continuous improvement within the product development process.

UX Researcher at Sears Holdings

August 2016 - July 2019

  • Designed and implement a variety of research methods to gain insight into any points of friction throughout the shopping experience.

  • Conducted user interviews to understand a shopper’s mental model and identified shopping behaviors and trends.

You can view my full resume below.